Logistic Partners & Delivery Time
We work with reliable, internationally recognised partners to ensure safe and timely delivery of your order.
*Delivery timelines are indicative and may vary depending on destination country, customs clearance, public holidays, or unforeseen logistics delays.
Order Processing Time
Processing time: 1–2 working days
Once your order and payment are confirmed, our team verifies the prescription (if required), prepares the package, and hands it over to the respective logistics partner within 1–2 working days.
Orders placed on weekends or public holidays will be processed on the next working day.
Parcel Photos & Packaging
For transparency and peace of mind, IndogenMed provides parcel photos showing how your medicines are packed before dispatch.
Outer parcel packaging
Inner packaging layer
Secure labeling and packing
Sealed package ready for dispatch
Cold chain insulated box
Final courier handover
Actual parcel appearance may vary based on order size, destination, and courier requirements.
Documents Required for DHL Shipments
- Valid Government ID of the customer (passport, national ID, etc.)
- Prescription – Required if ordering a prescription-only product
You can share your prescription via:
- Upload at checkout while placing your order
- Email to support@indogenmed.org
- WhatsApp at +91 95602 09793
Data Protection & Privacy of Your Documents
Your shared details and health information are completely safe and secure. Even IndogenMed employees cannot access your documents freely.
- All files are encrypted and accessible only to authorised verification staff.
- Documents are used solely for customs clearance and order fulfillment.
- We do not share, sell, or disclose your information to third parties for marketing purposes.
We comply with Indian IT data protection laws and global data privacy standards.
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