{"id":34616,"date":"2025-12-14T13:34:58","date_gmt":"2025-12-14T13:34:58","guid":{"rendered":"https:\/\/indogenmed.org\/cancellation-policy\/"},"modified":"2026-04-20T18:40:32","modified_gmt":"2026-04-20T18:40:32","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/indogenmed.org\/fr\/cancellation-policy\/","title":{"rendered":"Politique d&#8217;annulation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34616\" class=\"elementor elementor-34616 elementor-22690\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d51b557 e-con-full e-flex e-con e-parent\" data-id=\"d51b557\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-801a1d9 e-con-full e-flex e-con e-child\" data-id=\"801a1d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-947378c elementor-widget elementor-widget-heading\" data-id=\"947378c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique d\u2019annulation de commande<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f580c2 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3f580c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cette politique d\u2019annulation de commande d\u00e9crit les termes et conditions sous lesquels les clients d\u2019Indogenmed peuvent demander des annulations pour leurs commandes pass\u00e9es. Veuillez lire attentivement cette politique avant de passer ou d\u2019annuler une commande. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0254f9 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"a0254f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">1. Annulation par le client<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Les commandes ne peuvent \u00eatre annul\u00e9es que dans les 24 heures suivant la commande ou avant le d\u00e9but du traitement de l\u2019exp\u00e9dition, selon la premi\u00e8re \u00e9ventualit\u00e9. Les clients doivent contacter notre \u00e9quipe d\u2019assistance pour annuler une commande d\u00e8s que possible. <\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d60226 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"3d60226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">2. Annulation par Indogenmed<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Indogenmed se r\u00e9serve le droit d\u2019annuler une commande dans des cas tels que l\u2019indisponibilit\u00e9 des stocks, une prescription invalide ou incertaine, une v\u00e9rification de paiement \u00e9chou\u00e9e, des probl\u00e8mes d\u2019adresse, des restrictions r\u00e9glementaires ou une activit\u00e9 frauduleuse suspect\u00e9e. Dans de tels cas, nous vous informerons et vous guiderons sur les prochaines \u00e9tapes. <\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c54fbc wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"8c54fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">3. Remboursements pour annulations<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Si votre commande est annul\u00e9e avec succ\u00e8s, les remboursements seront trait\u00e9s dans <strong>un d\u00e9lai de 7 \u00e0 10<\/strong> jours ouvrables suivant la confirmation de l\u2019annulation. Les remboursements sont effectu\u00e9s selon le moyen de paiement initial utilis\u00e9 lors du paiement. Si vous avez pay\u00e9 par virement bancaire, nous pourrions demander des informations suppl\u00e9mentaires pour traiter le remboursement.  <\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc1fa5a wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"dc1fa5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">4. Annulation partielle de la commande<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Des annulations partielles peuvent \u00eatre autoris\u00e9es pour les commandes avec plusieurs articles uniquement si l\u2019ou les articles demand\u00e9s \u00e0 annuler n\u2019ont pas \u00e9t\u00e9 trait\u00e9s et n\u2019ont pas \u00e9t\u00e9 exp\u00e9di\u00e9s.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24e3c50 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"24e3c50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">5. Modification de l\u2019ordre<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Si vous souhaitez modifier votre commande (par exemple, changer d\u2019adresse, de quantit\u00e9 ou retirer un article), contactez imm\u00e9diatement le support. Les modifications ne sont possibles qu\u2019avant que la commande ne soit trait\u00e9e par la r\u00e9partition et ne peuvent \u00eatre garanties. <\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4a59a2 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"e4a59a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">6. D\u00e9lai pour les demandes d\u2019annulation<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Il n\u2019y a pas de fen\u00eatre temporelle garantie pour les annulations. Les commandes peuvent \u00eatre trait\u00e9es rapidement, donc les demandes d\u2019annulation ne sont accept\u00e9es qu\u2019avant le d\u00e9but du traitement. <\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29e23e1 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"29e23e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">7. Frais d\u2019annulation<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Des frais d\u2019annulation peuvent s\u2019appliquer pour les commandes qui sont entr\u00e9es en phase de traitement. Les clients seront inform\u00e9s de toute charge applicable lors du processus d\u2019annulation. <\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce93881 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"ce93881\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">8. Remboursement des frais d\u2019exp\u00e9dition<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Si la commande est annul\u00e9e avant l\u2019exp\u00e9dition, tout frais de port factur\u00e9s dans le cadre de la commande sera rembours\u00e9. Si la commande a d\u00e9j\u00e0 \u00e9t\u00e9 exp\u00e9di\u00e9e, les frais de port ne sont pas remboursables et l\u2019annulation n\u2019est pas possible. <\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b12c1f wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"1b12c1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">9. Confirmation client pour annulation<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Apr\u00e8s examen de votre demande d\u2019annulation, vous recevrez un e-mail confirmant si la commande a \u00e9t\u00e9 annul\u00e9e et, le cas \u00e9ch\u00e9ant, les d\u00e9tails et d\u00e9lais de remboursement.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ee92be wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"8ee92be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">10. Communication pour les annulations<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Pour annuler votre commande, veuillez contacter directement notre service client en utilisant l\u2019une des m\u00e9thodes ci-dessous.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf1bf85 e-con-full e-flex e-con e-child\" data-id=\"cf1bf85\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d278574 elementor-widget elementor-widget-heading\" data-id=\"d278574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Informations de contact<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe1de47 elementor-widget elementor-widget-wd_text_block\" data-id=\"fe1de47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Email : <a href=\"mailto:info@indogenmed.in\">info@indogenmed.in<\/a><\/p><p>WhatsApp \/ Viber : <a href=\"https:\/\/wa.me\/919560209793\" rel=\"nofollow noopener\" target=\"_blank\">+91 95602 09793<\/a><\/p><p>Horaires de support : lundi \u2013 samedi, de 9h00 \u00e0 18h00 IST&lt;\/plage&gt;<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82faff6 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"82faff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a9 2025 Indogenmed. Tous droits r\u00e9serv\u00e9s. | Cette politique est sujette \u00e0 des mises \u00e0 jour sans pr\u00e9avis.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique d&#8217;annulation de commande La pr\u00e9sente politique d&#8217;annulation de commande d\u00e9crit les conditions selon lesquelles les clients d&#8217;Indogenmed peuvent annuler<\/p>\n","protected":false},"author":2792,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34616","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/indogenmed.org\/fr\/wp-json\/wp\/v2\/pages\/34616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/indogenmed.org\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/indogenmed.org\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/indogenmed.org\/fr\/wp-json\/wp\/v2\/users\/2792"}],"replies":[{"embeddable":true,"href":"https:\/\/indogenmed.org\/fr\/wp-json\/wp\/v2\/comments?post=34616"}],"version-history":[{"count":0,"href":"https:\/\/indogenmed.org\/fr\/wp-json\/wp\/v2\/pages\/34616\/revisions"}],"wp:attachment":[{"href":"https:\/\/indogenmed.org\/fr\/wp-json\/wp\/v2\/media?parent=34616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}