Indogenmed

Privacy Policy

Please read this Privacy Policy carefully. By accessing or using the Indogenmed internet-based platform (the Website), you agree to the collection, use, storage, processing, and disclosure of your personal data as described here. If you do not agree, please do not use the Website.

This document is an electronic record under the Information Technology Act, 2000, and rules thereunder, as applicable, and the amended provisions relating to electronic records in various statutes. This electronic record is generated by a computer system and does not require physical or digital signatures.

1. Purpose

1.1 This Privacy Policy applies to the use of the domain name https://www.indogenmed.org/ owned and operated by Indogenmed (the Company).

1.2 The Terms and Conditions and this Privacy Policy govern your access to and use of the Website, including purchases of products and services, and form a legally binding agreement between you (“You” or “Your” or “Customer” or “User”) and the Company.

1.3 We implement reasonable security practices and procedures appropriate to the nature of the information and our business. However, due to the inherent risks of the internet, we cannot guarantee the absolute security of information transmitted to us. We use industry-standard safeguards, including TLS/SSL encryption, access controls, and other security measures, to protect personal data.

1.4 This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is aligned with the principles of the Digital Personal Data Protection Act, 2023, as applicable.

1.5 The purpose of this Privacy Policy is to explain what personal data we collect, why we collect it, how we use it, and the choices available to you.

2. User Consent

2.1 When you provide your information on the Website, place an order, upload documents, or contact support, you consent to the use of your information as described in this Privacy Policy, where consent is required. We may also process certain information to fulfil orders, comply with legal obligations, or for other lawful purposes.

2.2  We may send service-related communications such as order confirmations, payment updates, shipping updates, and other administrative messages. For order processing, you may also receive SMS, WhatsApp, or phone calls.

2.3 With your consent, where required, we may send promotional messages about offers or products. You can opt out anytime by using the unsubscribe option or by contacting support@indogenmed.org

2.4 You are responsible for ensuring the information you provide is accurate and up to date. Indogenmed is not responsible for issues caused by inaccurate information provided by you.

2.5 To update or delete your personal data (subject to applicable law), contact support@indogenmed.org

3. Personal Data We Collect

3.1 We may collect information you provide directly and certain technical information automatically when you browse or use the Website (for example, through cookies and server logs).

3.2 We collect personal data when you:

  • You create an account or place an order on the Website.
  • Upload a prescription or other documents to complete an order
  • You subscribe to newsletters or promotional updates (with your consent).
  • You contact our customer care team.

3.3 The types of information we may collect include:

  • Contact Information: Name, email address, phone number, billing/shipping address.
  • Order Information:  Products ordered, order history, prescriptions uploaded, and related communications.
  • Payment Information: Payments are processed securely by payment gateways; Indogenmed does not store complete card or banking details. We may store limited payment references, such as transaction IDs, for reconciliation and support.
  • Technical Information: IP address, device identifiers, browser type, operating system
  • Usage Data: Pages viewed, time spent, errors encountered, browsing patterns.

3.4 We do not knowingly collect personal data from children under 18. If you believe a child has provided personal data, please contact support@indogenmed.org, and we will take appropriate steps to delete it.

4. How We Use Your Information

The information we collect may be used for:

  • Processing and fulfilling your medicine orders.

  • Verify prescriptions and comply with applicable laws and safety standards

  • Improving our Website functionality and customer experience.
  • Communicating order updates, confirmations, or service-related messages.
  • Providing customer support and resolving disputes.
  • Send marketing communications where permitted and based on your choices
  • Prevent fraud, misuse, and unauthorized access.
  • Meet legal, regulatory, and audit obligations

5. Sharing of Information

We do not sell your personal data. We may share your data with:

  • Service Providers: delivery partners, payment processors, IT and hosting providers, analytics providers, and customer support tools, only as needed to provide services
  • Healthcare Professionals: for prescription validation where required by law or best practice
  • Legal & Regulatory Authorities: when required by law, court order, or to respond to lawful requests, audits, investigations, or compliance obligations

If we transfer personal data outside India, we do so with appropriate safeguards and in accordance with applicable laws.

6. Cookie Policy

We use cookies and similar technologies to enable core Website functions, remember preferences, analyse traffic, and improve content. You can manage cookies via your browser settings. Disabling some cookies may affect Website functionality. If third-party analytics or marketing tools are used, those providers may set cookies as described in their policies.

7. Security

We maintain security measures, including encryption, firewalls, access controls, and periodic reviews, to protect personal data. No method of internet transmission is completely secure, and we cannot guarantee absolute security.

8. Confidentiality of Prescriptions

Prescriptions and health-related documents are treated as sensitive and are used only for:

  • Processing and fulfilling your orders.

  • Prescription verification and compliance with applicable law and regulations.

Access is restricted to authorised pharmacists and relevant operational staff on a need-to-know basis.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to information about your personal data and how it is processed
  • Request correction of inaccurate or incomplete information
  • Request the deletion or removal of your personal data, where legally permitted

  • Restrict or object to processing in certain circumstances.

  • Withdraw consent where processing is based on consent.
  • Lodge complaints with the appropriate data protection authority, where available.

To exercise these rights, contact support@indogenmed.org

10. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal, tax, and regulatory requirements
  • Resolve disputes and enforce our agreements

After that, we securely delete, anonymise, or archive data in accordance with applicable laws and internal policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the Last Updated date. Continued use of the Website after changes means you accept the updated policy.

12. Contact Information

For any questions or requests regarding this Privacy Policy, please contact us at:

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules thereunder, the name and contact details of the Grievance Officer is below:

By using the Website, you acknowledge that you have read and understood this Privacy Policy.