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Privacy Policy

Last Updated: September 13, 2025

Please read this Privacy Policy carefully. By accessing or using the Indogenmed internet-based platform (the "Website"), you provide your explicit and informed consent to the collection, use, storage, processing, and disclosure of your personal information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website.

This document is an electronic record in terms of the Information Technology Act, 2000, and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. Purpose

1.1 This Privacy Policy ("Privacy Policy") applies to the use of the domain name https://www.indogenmed.org/ (the "Website"), owned and operated by Indogenmed (the "Company").

1.2 The Website is available to natural persons who have agreed to the Terms and Conditions and this Privacy Policy after due registration, where required. The Terms and Conditions, read together with this Privacy Policy, govern your purchase and use of products and services from Indogenmed and constitute a legally binding agreement between you ("You" or "Your" or "Customer" or "User").

1.3 We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we strive to provide security that meets industry standards, due to the inherent vulnerabilities of the internet, we cannot guarantee absolute security of all information transmitted to us. We employ industry-standard encryption methods, including TLS/SSL, access controls, and other security measures to protect your personal information.

1.4 This Privacy Policy is published in compliance with the Information Technology Act, 2000, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is consistent with the principles of the Digital Personal Data Protection Act, 2023.

1.5 The purpose of this Privacy Policy is to explain to you what personal information we collect from your visit(s) to our Website and how we protect the information you provide when using our services.

2. User Consent

2.1 By accessing the Website and whenever you submit any information to Indogenmed or use services offered, you provide your explicit and informed consent to the collection, use, storage, processing, and disclosure of your personal information in accordance with this Privacy Policy.

2.2 As part of providing our services, we may send routine communications to you, such as order confirmation emails and other administrative messages. You also consent to receive service-related SMS or phone calls, if necessary, for order processing.

2.3 We may, with your consent where required, send emails, SMS, or WhatsApp messages about new products or offers. If you do not wish to receive such communications, you can unsubscribe or contact us at [email protected].

2.4 You must ensure the information you provide is correct and up-to-date. Indogenmed is not responsible for issues caused by inaccurate information provided by you.

2.5 If at any time you wish to update or delete your personal information, you can contact us directly at [email protected].

3. Personal Information Collected

3.1 We do not automatically collect your personally identifiable information when you browse our Website.

3.2 We collect personal information when:

  • You create an account or place an order on the Website.
  • You upload a prescription to complete an order.
  • You subscribe to newsletters or promotional updates (with your consent).
  • You contact our customer care team.

3.3 The types of information we may collect include:

  • Contact Information: Name, email address, phone number, billing/shipping address.
  • Order Information: Details of medicines ordered, purchase history, and prescriptions uploaded.
  • Payment Information: Valid financial information processed securely by payment gateways. Indogenmed does not store your complete payment details.
  • Technical Information: IP address, browser type, device details, and operating system.
  • Usage Data: Pages viewed, time spent, errors encountered, browsing patterns.

3.4 We do not knowingly collect personal information from children under 18. If you believe your child has provided such information, please get in touch with us at [email protected], and we will delete it.

4. Purpose of Use

The information we collect may be used for:

  • Processing and fulfilling your medicine orders.
  • Verifying prescriptions and complying with regulatory requirements.
  • Improving our Website functionality and customer experience.
  • Communicating order updates, confirmations, or service-related messages.
  • Providing customer support and resolving disputes.
  • Sending marketing or promotional content (with consent).
  • Preventing fraud and ensuring platform security.
  • Meeting legal and regulatory obligations.

5. Sharing of Information

  • Service Providers: Delivery partners, payment gateways, IT support providers.
  • Healthcare Professionals: To validate prescriptions when required.
  • Legal and Regulatory Authorities: When required by law or to comply with investigations.

We may transfer your personal information outside India, if necessary, ensuring adequate safeguards are in place.

6. Cookie Policy

Our Website uses cookies and tracking technologies to improve your browsing experience, analyze traffic, and deliver relevant information. You can manage cookie preferences through your browser settings.

7. Security

We implement strict security measures, including encryption, firewalls, access controls, and regular audits to protect your personal data. However, no system is fully secure. By using the Website, you acknowledge this risk.

8. Confidentiality of Prescriptions

We understand the sensitive nature of medical prescriptions you upload. These are treated with strict confidentiality and used only for processing your orders in compliance with applicable law.

9. Your Rights

As a user, you have the right to:

  • Access your personal data.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your data where applicable.
  • Restrict or object to processing in certain circumstances.
  • Withdraw consent for processing at any time.
  • Lodge complaints with the appropriate data protection authority.

10. Data Retention

We retain your personal data only as long as necessary for fulfilling your orders, complying with legal requirements, or resolving disputes. Once no longer needed, data will be securely deleted or anonymized.

11. Changes to Privacy Policy

Indogenmed may update this Privacy Policy at any time. Updates will be posted on this page, with the "Last Updated" date shown above. Continued use of the Website constitutes acceptance of the revised Privacy Policy.

12. Contact Information

For any questions or requests regarding this Privacy Policy, contact us at:
Email: [email protected]
Customer Care: +91-9560209793

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules thereunder, the name and contact details of the Grievance Officer are below:

Name: Surender
Email: [email protected]
Phone: +91-9560209793
Timing: Monday to Friday, 10 AM to 7 PM IST (excluding public holidays)

By using the Indogenmed Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.