Quality & compliance
Regulated medicine, not mystery pills
"Quality" is a claim until someone names the regulator. Every medicine we list is manufactured in a plant holding a current CDSCO manufacturing licence, dispensed under our own Rajasthan drug licence by a registered pharmacist, and shipped with its batch number and expiry recorded against your order and matched to a certificate of analysis. This page explains who each authority is, what its certificate does and does not prove, and what happens the moment one of those checks fails.
Who regulates what
CDSCO
Central Drugs Standard Control Organisation · India's national drug regulator
CDSCO sits under the Ministry of Health and administers the Drugs and Cosmetics Act. It approves new drugs for the Indian market, sets manufacturing standards under Schedule M, licences and inspects manufacturing sites jointly with state drug controllers, and orders recalls where a batch fails specification. Every product we list is made in a plant holding a current CDSCO manufacturing licence for that dosage form, and we re-verify that licence at every purchase order rather than once at onboarding.
WHO-GMP
Good Manufacturing Practice certification, issued per site
A WHO-GMP certificate confirms that a specific manufacturing site was audited against WHO good-manufacturing-practice guidance and found compliant: documented procedures, validated equipment, controlled environments, trained staff, retained samples and traceable records. It is issued to the plant, not to the company or the product — a trading company cannot hold one. Most of our suppliers hold WHO-GMP for the site that made your batch, and several also hold US FDA or EU-GMP approval for other production lines.
Certificate of analysis
Per-batch laboratory result from the manufacturer
The certificate of analysis is the only document that speaks about the specific tablets in your parcel. It reports the tested assay of the active ingredient, dissolution, uniformity of content, related substances and microbiological limits for that production run, against the specification the product was approved on. We collect it per batch, record the batch number and expiry against your order, and match the carton to the certificate before packing. If you report a problem, that batch number is what lets us hold the rest of the run.
Our drug licence
Rajasthan drug-control authority · forms 20B and 21B
The pharmacy itself is licensed. Forms 20B and 21B authorise wholesale dealing in drugs, including Schedule H and H1 medicines, under the supervision of a registered pharmacist and with export permission for pharmaceutical consignments. That licence carries obligations we take seriously: dispensing prescription-only medicine against a valid prescription, keeping purchase and sale records that allow any parcel to be traced back to a batch and a supplier, and storing medicines within their stated conditions, including validated cold chain where required.
A batch, from plant to parcel
Five checks, each of which can stop the order. Click a step to read what it involves.
Before a single unit is bought, we collect the plant's CDSCO manufacturing licence for the dosage form, its WHO-GMP certificate where held, and its inspection history. Certificates are filed against the site rather than the trading company and diarised by expiry date. No current licence, no purchase order — and a lapsed certificate suspends the supplier until it is renewed.
Each consignment arrives with a certificate of analysis for that production run. We check that the batch number and expiry on the cartons match the certificate, that the assay and dissolution results sit inside specification, and that the remaining shelf life is long enough to reach a patient overseas with room to spare — we do not ship short-dated stock to clear it.
Stock is held in a controlled store within the conditions stated on the label, with temperature monitored and logged. Cold-chain products are held and shipped in validated insulated packaging with a temperature strip in the box, so you can see whether the chain held on arrival rather than take our word for it.
A registered pharmacist checks the uploaded prescription against the order — molecule, strength, quantity, prescriber details and validity — before anything is picked. Queries go back to you, and where necessary to your prescriber. Orders that cannot be verified are declined and refunded rather than quietly shipped.
The medicine is picked in the manufacturer's sealed carton, the batch number and expiry are written to your order record, and the parcel is packed in plain outer packaging with the invoice and customs declaration. Tracking is issued the day it is handed to the carrier. Should you later report a fault, that record is what lets us trace it to a single run and hold the rest.
Our own paperwork
Часто задаваемые вопросы
Is a WHO-GMP certificate the same as US FDA approval?
No. WHO-GMP confirms a site was audited against WHO good-manufacturing-practice guidance; US FDA approval means the agency has inspected that site and cleared specific products for the American market. Many Indian plants hold both, but for different production lines — a site can be FDA-approved for one injectable line and WHO-GMP for the rest. We publish which certificates we hold for the plant that made your product rather than implying a blanket approval.
Can I see the certificate of analysis for my batch?
Yes. Send us your order number and we email the certificate for the batch we shipped you. It lists the assay of the active ingredient, dissolution, uniformity and impurity results for that production run. If the batch on your carton does not match the certificate you receive, tell us immediately — that mismatch is exactly the failure the record exists to catch.
What happens if a batch fails or is recalled?
The remaining stock of that batch is quarantined the moment a credible concern is raised, whether from our own checks, a manufacturer notice or a customer complaint. We identify every order that received it, contact those customers, and reship from a different batch or refund in full. Where the concern is confirmed, we report it to the manufacturer and stop buying that product from that site until they close the investigation.
Are these medicines approved in my country?
Usually not by name. A generic approved in India has been assessed by CDSCO, not by your national regulator, and the brand you receive may not be licensed for sale where you live. That is why this is a personal import under your own country's rules rather than a domestic purchase, and why we publish the destination guidance we hold before payment is taken.
Who reviews the medical information on this site?
Clinical content is written by our pharmacy content lead and reviewed before publication by Dr. A. Menon, MD (Reg. RMC/2011/48213), with a scheduled re-review cycle. It is educational and never a substitute for your prescriber's judgement — we will not advise you on which medicine to take, at what dose, or whether to change an existing therapy.
Where our responsibility ends. We can tell you which plant made your medicine, that its licence was current on the day we bought the batch, and what the certificate of analysis says. We cannot tell you whether that medicine is right for you — that is a decision for your prescriber, and we will not sell you a consultation dressed up as one.