Indogenmed.org
Shipping & Delivery Policy
This Shipping Policy explains how IndogenMed dispatches and delivers your medicines using our trusted logistics partners, along with the documents and data protection standards we follow.
Logistic Partners & Delivery Time
We work with reliable, internationally recognised partners to ensure safe and timely delivery of your order.
*Delivery timelines are indicative and may vary depending on destination country, customs clearance, public holidays, or unforeseen logistics delays.
Order Processing Time
Processing time: 1–2 working days
Once your order and payment are confirmed, our team verifies the prescription (if required), prepares the package, and hands it over to the respective logistics partner within 1–2 working days.
Orders placed on weekends or public holidays will be processed on the next working day.
Parcel Photos & Packaging
For transparency and peace of mind, IndogenMed provides parcel photos showing how your medicines are packed before dispatch.
Outer parcel packaging
Inner packaging layer
Secure labeling and packing
Sealed package ready for dispatch
Cold chain insulated box
Final courier handover
Actual parcel appearance may vary based on order size, destination, and courier requirements.
Documents Required for DHL Shipments
- Valid Government ID of the customer (passport, national ID, etc.)
- Prescription – Required if ordering a prescription-only product
You can share your prescription via:
- Upload at checkout while placing your order
- Email to [email protected]
- WhatsApp at +91 95602 09793
Data Protection & Privacy of Your Documents
Your shared details and health information are completely safe and secure. Even IndogenMed employees cannot access your documents freely.
- All files are encrypted and accessible only to authorised verification staff.
- Documents are used solely for customs clearance and order fulfillment.
- We do not share, sell, or disclose your information to third parties for marketing purposes.
We comply with Indian IT data protection laws and global data privacy standards.
How long will it take for my order to arrive?
Orders placed on the same day are processed immediately. Delivery timelines are usually 5–7 working days within India. For other regions, timelines may vary depending on courier and local regulations.
What payment method do you accept?
- Debit Card
- Credit Card
- Bank Transfer
What shipping options are available?
- Fast Delivery – Arrives in 6–12 days
- Standard Delivery – Arrives in 10–18 days
- Economy Delivery – Arrives in 25–35 days
Is it doorstep delivery?
Yes, all orders are delivered directly to your registered address.
How do I track my order?
After your order is shipped, you’ll receive a tracking number and a link to follow your shipment online.
Do you deliver outside India?
Yes, delivery is available in regions where permitted by local laws. We work with trusted courier partners to ensure safe and reliable service.
How are medicines protected during shipping
All medicines are packed securely. Sensitive medicines are shipped in temperature-controlled packaging to ensure stability and safety until delivery.
For any shipping-related queries, please contact us at [email protected] or on WhatsApp at +91 95602 09793.