Legal & policies
Medical Disclaimer
What the medical information on this site is, what it is not, and where the line sits between helping you understand a medicine you have been prescribed and giving you clinical advice we are not your clinician to give.
- Everything clinical here is educational. It is not a diagnosis, a prescription, or advice for your particular case.
- Using this site does not make us your doctor or pharmacist, and reading it does not create a clinical relationship.
- Never start, stop, change or delay a medicine because of something you read here — ask your prescriber.
- In an emergency, contact your local emergency service. Do not wait for a reply from us.
A summary for convenience. The numbered sections below are the operative terms.
The medicine pages, health guides and answers on this site are written to help you understand something you have already been prescribed — what the molecule is, what a strength or pack size means, how it should be stored, and what the common cautions are.
None of it is a diagnosis, a treatment recommendation, or advice about your particular circumstances. We do not know your history, your other medicines, your allergies or your test results, and nothing written for a general audience can account for them.
Reading this site, contacting our support team, or placing an order does not make us your doctor, and does not create a doctor-patient or pharmacist-patient relationship.
Our pharmacists check that a prescription is valid and that what we dispense matches it. That is a dispensing check, not a consultation, and it is not a second opinion on whether the medicine is right for you.
Do not start, stop, increase, reduce or delay any medicine because of something on this site. Do not use one person's prescription for another person, and do not treat a general description of a molecule as permission to take it.
If something here contradicts what your prescriber told you, your prescriber is right and we are not. Ask them before you change anything.
This site is not monitored for medical emergencies and our support team cannot triage symptoms. If you have severe or sudden symptoms, a suspected overdose, an allergic reaction, or any situation you think may be dangerous, contact your local emergency service or go to an emergency department immediately.
Report suspected side effects to your prescriber and to your national pharmacovigilance authority. If you tell us, we will pass it on, but we are not a substitute for that route.
Prescription medicines are dispensed only against a valid prescription from a registered practitioner. Listing a medicine on this site is not an offer to supply it without one, and a product page is not an invitation to obtain a prescription for a medicine you have chosen yourself.
Import rules, prescription requirements and what may lawfully be sent to you vary by country and remain your responsibility to observe.
Clinical content is sourced from regulators, official product information and peer-reviewed literature, and is reviewed by a registered practitioner before publication — the Editorial Policy sets out who reviews it and how often.
Even so, medicine changes. Guidance is updated, formulations are reformulated and safety communications are issued between our review cycles. Where a page and the leaflet inside your pack disagree, the leaflet and your prescriber take precedence.
Changes to this document. When we change a policy we raise the version number, update the date at the top, and keep the previous version available on request. Material changes affecting an order already placed do not apply retroactively to that order — the version in force on the day you paid is the version that governs it.