Delivery Information
How long will it take for my order to arrive?
Orders placed on the same day are processed for shipping on the same day, and it will take 5-7 working days, depending on your location.
What are the payment methods you accept for international orders?
- Debit Card
- Credit Card
- Bank Transfer
What are the shipping charges?
- Speed Post (EMS) (Delivery in 10-12 Days): $30
- FEDEX (Delivery in 7-10 Days): $70
- DHL (Delivery in 7-10 Days): $60
- Air Parcel (EMS) (Delivery in 15-20 Days): $10
Is it doorstep delivery?
Yes, Indogenmed offers doorstep delivery for all your orders.
How do I track my order?
When your order is shipped, you will receive a link and tracking number to track your shipment online.
Do you ship internationally?
Yes, we ship worldwide. We are committed to delivering our products to customers across the globe, ensuring that our products are accessible no matter where you are located.
What are the temperature control measures during shipping?
We ensure the medicines are shipped properly, in a transportation box that regulates the temperature for sufficient time.
Shipping Requirements by Country
| Country | Supply Limit | Prescription Required | Additional Requirements/Notes |
|---|---|---|---|
| European Union (EU) | 6 months | No | ID suggested. Relay delivery via UK may be necessary. |
| Albania | 3 months | No | Ministry of Health permit required for value over $300 USD. |
| Aruba | 3 months | No | - |
| Australia | 3 months | Yes | For personal use only. |
| Bahamas | 3 months | Yes | - |
| Bangladesh | 3 months | Yes | - |
| Barbados | 3 months | No | - |
| Belize | 3 months | No | - |
| Brazil | 3 months | Yes | Letter of intent required. Tax ID or passport for DHL/FedEx. |
| Cambodia | 3 months | No | - |
| Canada | 3 months | No | Via USA post box. ID suggested. Special rules for visitors. |
| Cayman Islands | 3 months | Yes | - |
| Chile | 3 months | No | Substantial duties/fees may apply. |
| China | 3 months | Yes (for DHL/FedEx) | Duties over CNY 400 paid by recipient. |
| Colombia | 3 months | Yes | Substantial duty may apply. |
| Cook Islands | 3 months | No | - |
| Costa Rica | 3 months | Yes | - |
| Côte d'Ivoire | 3 months | No | - |
| Dominican Republic | 3 months | Yes | - |
| Ecuador | 3 months | No | - |
| El Salvador | 3 months | No | - |
| Estonia | 3 months | No | - |
| Fiji | 3 months | No | Include letter detailing medicine use. |
| Georgia | 6 months | No | - |
| Guatemala | 3 months | No | Substantial duties may apply. |
| Guinea | 3 months | No | - |
| Guinea-Bissau | 3 months | No | - |
| Haiti | 3 months | No | - |
| Honduras | 3 months | No | - |
| Hong Kong | 3 months | No | - |
| India | Not specified | Yes | Substantial duties may apply (30% or more). |
| Indonesia | 3 months | Yes | National ID number required for DHL. |
| Israel | 3 months | Yes | Substantial duty may apply. |
| Jamaica | 3 months | No | - |
| Japan | 1 month or 1 bottle | No | - |
| Latvia | 6 months | Yes | - |
| Lebanon | 3 months | No | - |
| Liechtenstein | 3 months | Varies | Depends on quantity. Doctor's letter for 10+ packages. |
| Lithuania | Varies | Varies | Up to 5 bottles: No prescription. 6-9: Prescription. 10+: Doctor's letter. |
| Madagascar | 3 months | No | - |
| Malawi | 3 months | No | - |
| Maldives | 3 months | No | - |
| Mali | 3 months | No | - |
| Malta | 3 months | Yes | - |
| Mexico | 3 months | Suggested | Relay via USA address required. |
| Micronesia | 3 months | No | - |
| Mongolia | 3 months | No | - |
| Mozambique | 3 months | No | - |
| New Zealand | 3 months | Yes | - |
| Nigeria | 3 months | Yes | - |
| Northern Ireland | 3 months | No | ID suggested. |
| Panama | 3 months | Yes | - |
| Peru | 3 months | No | Commercial invoices required over USD 200 value. |
| Philippines | 3 months | Yes | A physician's license/practice number is required on the prescription. |
| Romania | 3 months | Yes | A Romanian prescription is required. |
| Russia | 3 months | No | - |
| Saint Lucia | 3 months | No | - |
| Saudi Arabia | 3 months | Yes | - |
| Senegal | 3 months | No | - |
| Serbia | 3 months | No | - |
| Seychelles | 3 months | No | - |
| Singapore | 3 months | No | - |
| Slovenia | 3 months | No | Prescription and passport ID are recommended. |
| Solomon Islands | 3 months | No | - |
| Somalia | 3 months | No | - |
| South Korea | 3 months | No | Date of birth, PICC, or Tax ID required for DHL/FedEx. |
| Switzerland | 1 month | No | Duties (approx. 20%) paid by recipient. Strict enforcement. |
| Taiwan | 3 months | Yes | A local doctor's prescription is required. |
| Turks and Caicos Islands | 3 months | No | - |
| United Arab Emirates | 3 months | Yes | - |
| United Kingdom | 3 months | No | - |
| USA | 3 months | Yes | Passport ID required. |
| Venezuela | 3 months | No | A letter stating personal use is required. |
| Vietnam | 3 months | No | Mark as "Gift-Export License Not Required" if value < $200. |
| Zambia | 3 months | No | - |
| Zimbabwe | 3 months | No | - |
Note: For most EU countries not individually listed (e.g., Austria, Belgium, Bulgaria, etc.), the general rule is 6 months supply, no prescription required, ID suggested, via package relay service from the UK.
Disclaimer: The information provided in this table is for general informational purposes only and may not reflect the most current regulations. Import laws and customs regulations can change frequently and vary significantly between countries. It is strongly recommended that you verify the current importation rules for medications with your local customs authority or relevant government agency before placing an order. Indogenmed cannot be held responsible for any issues arising from local laws or customs procedure changes. Always check your local laws regarding the personal importation of medications to ensure compliance with current regulations.
